Have questions? We have answers. Browse the FAQs by topic.
You will have the choice between two medical plan options. The choices are:
Be sure to check out the Medical Matchup interactive feature so you can see which medical plan could be right for you.
For 2025, all medical plan enrollees will receive a consolidated ID card with medical, pharmacy, and Collective Health contact information in late December. Additional ID cards can be ordered at bcbstx.collectivehealth.com and on the Collective Health app. Be sure that your home address in MyHR is correct.
Take the following steps to help ensure your annual wellness exam is billed correctly:
Click here for a list of age-appropriate recommended preventive services. You can learn more about preventive care by visiting HealthCare.gov.
Some non-emergency procedures, such as MRIs, CT scans, and surgeries, require prior authorization. Whether you are considering an in-network or out-of-network provider, when your doctor mentions you need a non-emergency procedure or test, your doctor will submit a prior authorization review request to Blue Cross Blue Shield (BCBS).
Collective Health will be your contact for support during the prior authorization process. They will provide updates and answer your questions. Please note that your treatment may not be covered if you do not receive prior authorization.
For more information about how the review process works, check out the Prior Authorization video.
When you enroll, you will need to indicate if you are a tobacco user or non-tobacco user by checking the appropriate box online for you and your covered dependents over the age of 18:
Remember, while the Partnership takes your self-elected designation with respect to your tobacco-free status, if it becomes known to the Partnership that you have misrepresented such status, you will be subject to removal from the Partnership's Medical Plans and additional discipline, up to and including termination.
The Tria Health Stop Tobacco use by Optimizing Pharmacists (S.T.O.P.) Program can help you or any of your covered family members over the age of 18 kick the tobacco habit. The program provides you with confidential telephone coaching with a Tria pharmacist and other tools and resources.
Visit Tria Health online to or call 1-888-799-(TRIA) 8742 to get started.
Go to doctorondemand.com, select Collective Health and enter the Member ID and Group ID from your insurance card to complete your registration. Then, be sure to download the convenient Doctor on Demand mobile app for on-the-go care.
Yes. You need to go to doctorondemand.com and complete the registration process before you can use the service. Also, remember to download the convenient mobile app for on-the-go care.
The cost for each virtual visit varies based on the services needed.
We know that you may have questions about your benefits. We’re here to help you! The Benefit Advocate Center offers you a variety of services. When you have a question, need to file a claim, or search for a doctor, you will reach out to Collective Health.
Have claims or medical plan questions? Collective Health is here to help.
New hires, need help with enrolling in benefits? Contact the Benefit Advocate Center, Monday–Friday, 6 a.m.–8 p.m. CT, Saturday, 9 a.m.–1 p.m. CT.
Download our comprehensive benefits guide to learn more about the available options and how they can benefit you.
Take the online medical matchup quiz to learn which plan best suits your needs.
Download the decision guide to make informed choices about your employee benefits.
