General | FAQs | Energy Transfer Employee Benefits

How do I learn about my benefits options?

We have created a variety of communication materials to help you learn about the benefit programs. In addition to these FAQs, you’ll find other helpful information here like a virtual benefits meeting, the Medical Match Up interactive feature that can help you see which medical plan could be right for you and your family, and the Benefits Guide.

How do I contact the Benefit Advocate Center?

You can contact the Benefit Advocate Center at bac.etbenefits@ajg.com or call 1-855-562-5847 toll free.

What if I have questions about my benefit options?

We know that you may have questions about your benefits. That’s why the Benefit Advocate Center is here to help you! The Benefit Advocate Center offers you a variety of services. The Benefit Advocate Center will help you:

Get answers to your questions about benefits and open enrollment
Find a network doctor
Order medical ID cards
Confirm eligibility

These frequently asked questions (FAQs) provide only an overview of benefit changes and clarifications effective Jan. 1, 2024. The respective plan documents and policies govern your rights. You should rely on this information only as a general summary of some of the features of the plans and policies. In the event of any difference between the information contained herein and the plan documents and policies, the plan documents and polices will supersede and control over these FAQs. The Partnership expressly reserves the right at any time and for any reason to amend, modify or terminate one or more of the plans or policies described in these FAQs.

QUESTIONS?

Info Center

We know that you may have questions about your benefits. We’re here to help you! The Benefit Advocate Center offers you a variety of services. When you have a question, need to file a claim, or search for a doctor, you will reach out to the AmeriBen Customer Care Contact Center.

Benefit Advocate Center

Need help with enrollment or benefits? Contact the Benefit Advocate Center, Monday-Friday, 7 a.m.–6 p.m. CT.

1-855-562-5847

BAC.ETBenefits@AJG.com

Ameriben Customer Care

Have claims or medical plan questions? Ameriben is here to help.

1-866-215-0976

Visit MyAmeriben.com

Discover Your Benefits Today

Download our comprehensive benefits guide to learn more about the available options and how they can benefit you.

Download the Guide

Medical Matchup

Take the online medical matchup quiz to learn which plan best suits your needs.

Learn More

medical plan decision GUIDE

Download the decision guide to make informed choices about your employee benefits.

Download

FAQs

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