Enrollment | FAQs | Energy Transfer Employee Benefits

What if I didn’t enroll during the Open Enrollment period October 30th—November 10th?

If you did not enroll during the 2024 Open Enrollment, your 2023 elections will roll over to 2024, except for FSA and HSA contributions. You may be eligible to make changes if you have a qualified change in status. Otherwise, you will have to wait until next fall’s Open Enrollment to make changes. See the Benefits Guide for more information.

When do my Open Enrollment benefits elections take effect?

The elections that you make during the Open Enrollment period take effect January 1, 2024.

As a new hire, how long do I have to enroll in benefits?

If you are a new hire, you must complete the new hire benefits enrollment with 31 days of hire, including your date of hire. The benefits you elect will be effective on the 1st of the month following your hire date. If you are hired on the first of the month, then your coverage will be effective on your date of hire provided you enroll in benefits within the 31-day window.

These frequently asked questions (FAQs) provide only an overview of benefit changes and clarifications effective Jan. 1, 2024. The respective plan documents and policies govern your rights. You should rely on this information only as a general summary of some of the features of the plans and policies. In the event of any difference between the information contained herein and the plan documents and policies, the plan documents and polices will supersede and control over these FAQs. The Partnership expressly reserves the right at any time and for any reason to amend, modify or terminate one or more of the plans or policies described in these FAQs.

QUESTIONS?

Info Center

We know that you may have questions about your benefits. We’re here to help you! The Benefit Advocate Center offers you a variety of services. When you have a question, need to file a claim, or search for a doctor, you will reach out to the AmeriBen Customer Care Contact Center.

Benefit Advocate Center

Need help with enrollment or benefits? Contact the Benefit Advocate Center, Monday-Friday, 7 a.m.–6 p.m. CT.

1-855-562-5847

BAC.ETBenefits@AJG.com

Ameriben Customer Care

Have claims or medical plan questions? Ameriben is here to help.

1-866-215-0976

Visit MyAmeriben.com

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FAQs

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